Maintenance, Repair, and Operations (MRO) Supplies include a wide range of product categories. NEO|SO’s program features more than 100,000 products, from janitorial and sanitation products to hand tools, abrasives and chemicals to packaging materials. Here are some of the frustrations our program addresses:

• Multiple Vendors: "We have to work with at least a dozen suppliers to fill our MRO needs. I wish we could just have a single point of contact and one throat to choke." NEO|SO established a relationship with one supplier who carries products from more than 4,000 manufacturers.
• Pricing Games: "Suppliers often bring us the deal of the day. They buy our business with low pricing that creeps up over time if we aren’t managing them every second." NEO|SO established a cost plus fixed margin pricing methodology so our Members know that they are receiving consistent pricing. There are no more pricing games.
• Delivery: "Vendors often offer low pricing, but make it up in hidden shipping and delivery charges." NEO|SO’s program features free shipping and delivery for normal orders. The quoted price is the total price.
• Billing Mysteries: "It’s almost impossible to know how much we are spending on MRO supplies. We get dozens of invoices each month and our finance department is going crazy trying to make sense of it all." NEO|SO’s supplier offers detailed billing summaries on a monthly basis instead of generating invoices with each individual order or delivery.

To learn more about NEO|SO’s MRO program, click here.